1. What is a concierge service?

A concierge service is your personal solution for simplifying life. From the everyday tasks that take up your time to the special projects you want handled with care, our team steps in so you can focus on what matters most.

2. How does the annual membership work?

Our annual membership provides you with a set number of prepaid service hours at a preferred rate. Think of it as having a trusted team on call all year long, ready whenever you need us.

3. Can I hire your services without a membership?

Yes. If flexibility is what you’re after, you can book our services on an as-needed basis at our standard hourly rates, perfect for one-time projects or occasional support.

4. What types of services do you offer?

From handyman help, maintenance inspections, and housekeeping to party hosting, courier services, errands, and vacant home care, we cover a wide range of needs. And because every lifestyle is different, we welcome special requests beyond our listed services.

5. Are your handyman services licensed for major repairs?

Our handyman team is skilled in non-licensed tasks such as furniture assembly, painting, fixture replacements, light repairs, tile, and upkeep. For larger licensed work, like plumbing or electrical, we can connect you with our trusted and vetted professional partners.

6. Do unused membership hours roll over?

Membership hours are designed to be enjoyed within the year. This ensures the best availability and value for every member. If you need additional hours, you can easily add them at your membership’s discounted rate.

7. How do I book a service?

Booking is simple. Reach us by phone, email, or directly through our website. Annual Memberships enjoy priority scheduling and will have the ability to schedule directly through our calendar link, so your requests are always handled with ease.

8. How much notice do I need to give?

We recommend 48 hours notice for most services, but we know life happens. If something is urgent, we’ll always do our best to accommodate same-day requests. Certain Membership tiers will accommodate services with shorter notice.

9. What areas do you serve?

We currently serve Phoenix, Scottsdale, and surrounding areas. If you’re outside our service zone, let us know. We may be able to arrange accommodations or join our waitlist to be informed of new locations.

10. Do you provide services for businesses as well as individuals?

Yes. Many of our business clients rely on us for courier services, event support, office upkeep, and even employee benefit programs. We tailor our approach to fit both household and professional needs.

11. Are your staff background-checked?

Absolutely. Every member of our team is carefully vetted and screened so you can trust that your home, family, and business are in safe, reliable hands.

12. Can I request a custom service not listed?

Yes. Our motto is “Trust One,” and we mean it. If there’s something specific you need, just ask. We’ll either handle it ourselves or find the right solution for you.

13. What if I need more hours than my membership includes?

You can purchase additional hours at your discounted membership rate, or upgrade to a higher tier if you find yourself needing more frequent support.

14. Do you offer services while I’m traveling?

Yes. Many of our members are frequent travelers or seasonal residents who trust us to monitor, maintain, and care for their homes while they’re away. We ensure everything is in order until you return.

15. How do I choose the right membership tier?

Each tier is designed with different lifestyles in mind, from essential household support to fully customized executive plans. If you’re not sure where to begin, our team will help guide you to the plan that best fits your needs.